Last year we completed our first acquisition.

From that acquisition we took on a very large new customer, a payment processor.

Our strategy is to review the systems, learn the business needs and understand their painpoints, lastly come up with a plan to help their systems become stables.

Soaring Eagle is prepared to help fightfires but we would rather prevent them.

We submitted a plan to mitigate the number of people needed for each fire by creating specific alerts assigned, rewriting the worst of the queries, adding alerts to steps for data packets so that we know exactly when they failed and what failed.  Our Data Engineers also suggested that we monitor and manage the databases properly, using Solarwinds Database Performance Analyzer (DPA) to look for long running queries, look to see how healthy the I/o and network were running. Looking for CPU, space, and failover issues.

The most important thing was to reduce redundant ticket snatching. To ensure the people with the correct skills and business knowledge would be invited to the meeting or invited to work on the ticket. Then when the ticket is selected and ACCEPTANCE was sent to the team so everyone knew someone was working on the issue.

In our proposal we determined that if we were successful their bill to us would be reduced to 50% or less of what they were currently paying.

We thought that just the fact that we suggested the cost savings would get their attention.

We presented that proposal 4 times.

Each time the statement was this makes sense.

Each time we begged to be able to prevent emergencies and fight fires proactively.

Finally the management took us seriously and in 90 days the fires are less.

The work progress is for future builds and getting a lot of old queries and application code running smoother.

Our team is with you 100% we don’t like fires. If a fire is bad for your business then it is bad for our business. The hero in the room isn’t always the person standing their putting out the fire. Many times the hero is keeping fires from happening in the first place.